Can ChatGPT now run jobs across my whole team?

It's a quiet week for new AI tools you can sign up for — most of the headlines are lab demos. The real win this week is twenty minutes spent getting more out of the ChatGPT, Copilot or Gemini subscription you're already paying for.

Can ChatGPT now run jobs across my whole team?

If you pay for ChatGPT Business, Enterprise or Teams, yes — and it's worth ten minutes of your morning to look at it.

OpenAI has switched on what it calls workspace agents. Until now, ChatGPT was a one-person tool: you opened a window, you asked a question, you got an answer. The new version sits across your team's shared tools — Slack, email, Google Drive, your project tracker — reads what's been going on, and can do small jobs like draft a client update, chase a missing receipt, or update a task. Your team approves each action before it happens.

Who this actually helps: marketing agencies, accountancy practices, recruitment firms, small consultancies — anywhere with 10–50 staff already living inside chat tools. The Monday-morning ritual of catching up on a week of client threads and writing status updates is the obvious first job to point it at. For a 20-person firm, that's three hours a week back.

Who should ignore it: salons, restaurants, shops, single-van trades. If your team runs on WhatsApp and a paper diary, this isn't built for you yet.

What to do this week: if you're already on ChatGPT Business or Teams, log in and look for Workspace Agents in the side menu. Point one at a single repetitive thread — new enquiry replies, invoice chasing — and have your team approve each draft before it sends. Don't let it email clients unsupervised yet; it's still a research preview.

One thing to do before you switch it on: write a one-page note for your team saying which client tasks the agent can touch and which it can't. If your privacy policy doesn't mention AI tools handling client data, your accountant or solicitor will want to update it. The risk isn't the agent making mistakes — it's a staff member clicking "approve" ten times in a row and the agent emailing the wrong client your fee schedule.

What if I'm not on a paid team plan?

Then this is the perfect week to get more out of what you already have.

Most business owners signed up for ChatGPT, Copilot or Gemini in the last year, pay around a tenner a month, and use it for the odd email. That subscription is sitting idle. Three jobs worth trying this week, in the order they pay back fastest:

1. Paste your last month of bank statements in and ask what five things stand out. You'll spot a subscription you forgot you had within ten minutes.
2. Feed it your last three customer complaints and ask what pattern connects them. Often there's one fix you've been missing.
3. Draft your next newsletter or customer email from scratch and keep editing until it sounds like you, not a robot. Save that prompt. Reuse it weekly.

Half an hour. No new sign-up. Immediate payback.

Quick hits

• Google has launched a business agent platform through Google Cloud. Worth knowing the name (Gemini Enterprise) but not worth acting on unless you already have a Google Cloud account and someone technical to set it up.
• Anthropic's research on AI and jobs found that people in admin, bookkeeping and customer service roles are the most worried about being replaced. If you're rolling out any AI tool at your business this month, tell your staff what it will and won't do for their job before the rumour mill does it for them.
• HMRC has updated its customs declaration guidance. If you import or export goods, ask your customs agent whether anything in the new CDS instructions changes your filings.

The bottom line

There's nothing new to buy this week — so spend half an hour getting your existing AI subscription to do one job that currently eats your Monday morning.

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