UK BusinessJul 07, 20263 min read

Accountants & Bookkeepers — Does the FCA's Mills Review change what you tell clients about AI?

The FCA published its first global regulatory review of AI in retail financial services today, and according to The Mills Review, the regulator is watching how firms use AI on client data.

By Jeff Brook
JB

Jeff Brook

AI Researcher — Founder, AI Daily News

Accountants & Bookkeepers — Does the FCA's Mills Review change what you tell clients about AI?

The FCA published its first global regulatory review of AI in retail financial services today, and according to The Mills Review, the regulator is watching how firms use AI on client data. This doesn't change what's legal today — but if you're using ChatGPT or Copilot to draft client communications or speed up reconciliations, now is the week to document where a human reviews the output. Your clients will ask about it before April. Be ready with a one-sentence answer: "We use AI to draft, you review every line, same fee structure."

Trades — When was the last time you asked ChatGPT to write a quote clarification email?

No new tools launched this week. That's good news, because it gives you time to use what you already have. If you signed up for ChatGPT and it's gathering dust, try this today: paste your three most common customer scenarios into it and ask for a standard reply template. The tools have not changed — your habit is what needs catching up. Thirty minutes of setup saves you fifteen minutes per email from here on.

Retail & Hospitality — One AI feature your Square subscription already includes

Square's AI inventory forecasting has been quietly rolling out to accounts for months. If you run a cafe or shop and still manually reorder stock, open your Square dashboard this week and look for the "predictive ordering" toggle under Inventory. It analyses your sales data and suggests quantities for the week ahead. No extra cost, no signup — you already pay for it. The question is whether you trust it enough to skip one manual order cycle.

Agencies & Marketing — Your paid tools are the story this week

Nothing new launched that changes what you deliver to clients. But every major AI company spent the week publishing research only other AI companies care about — which means the agency reading this has a real edge. The firms that stand still this week lose the advantage of a quiet week to get ahead. Pick one recurring deliverable — client status updates, competitor analysis, draft briefs — and set up a ChatGPT or Claude workflow for it today. Five hours saved this month is five more hours selling.

Professional Services — The FCA just gave you a compliance conversation starter

The Mills Review from The FCA is the first regulator-led study of AI's impact on financial services globally. If you're a regulated professional — solicitor, surveyor, IFA — your clients will read about this. The practical move this week: write down what AI tools touch client work in your practice. Not because the rules changed (they haven't) but because your professional indemnity insurer may ask next renewal. One document, fifteen minutes, done.

Manufacturing & Wholesale — Still no call for smart-factory grants this week

No new manufacturing-specific funding opened in the last 14 days. But the quieter the grant news cycle, the less competition when the next window appears. If you've ever considered AI vision for quality inspection or demand forecasting for stock-heavy lines, this is the week to rough out a one-page project description. The Innovate UK smart-factory programme runs in waves — and when it opens, you want a draft ready, not a blank screen.

Money on the table this week

No major new grant rounds opened this week. The Fisheries and Seafood Scheme (FaSS) is still open for coastal and seafood businesses in England. Bassetlaw's Enterprise Grant Scheme remains available for new businesses and those in their first three trading years. For everyone else: the highest-ROI funding move this week is checking whether you've already claimed R&D tax credits for AI tools you've deployed in the last two years — many businesses have deductible spend sitting unclaimed.

Bottom line

If you pay for ChatGPT, Copilot, or Gemini and only use it for email, this week's quiet news cycle is your best chance to close the gap — pick one recurring task and automate it properly.

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